I had just come in from a walk when my phone rang. As any veterinarian knows, getting a call this late at night could mean only one thing: a sick animal.

Probably not, but I learned better client care when my dad ignored my advice and picked a pet with his heart—not his head.

This surprise visitor taught one girl—and future veterinarian—that sorrow and sympathy aren't just human emotions.

You never know what you're going to see in practice—it can be a real mixed bag.

Saying goodbye is never easy. And you face this undeniable fact of life every day. The upside: You're in a position to ease your clients through the grieving process and help them celebrate the pets they love.

Dogs can't wait to get through the front door of Chanhassen Veterinary Clinic in Chanhassen, Minn. For 12 years, the clinic has been throwing free puppy parties in its reception area.

Just like this doctor, you may find the letters, photos, and mementos you receive from clients provide a critical pick-me-up when the tough days seem to outweigh the joys of practice.

One doctor talks about the patient that was hardest to lose.

This doctor learned communication is a two-way street. And meeting this small dog in the middle made all the difference in the world.