Satellites need communication with the mother ship May 1, 2008 By: Angie Hartin

Communication failures between facilities lead to disconnect and tension.

Making a few small changes can have a big impact on your practice's utility bills and the environment

Use J.D. Power's three customer categories to decode your clients so they'll put their power to work for you.

A refurbished ambulance transfers referral patients between WestVet Emergency Center in Meridian, Idaho, and nearby practices.

Build it, but will they come? Weigh your options before constructing a new clinic. May 1, 2008 By: Jeff Rothstein, DVM, MBA

I love my big building—until I compare it to another $1 million practice in our group, an older but well-maintained 2,500-square-foot facility.

Rx for presenteeism Cough, cough, sneeze, sneeze: Encourage sick employees to stay home. Apr 1, 2008 By: Bob Levoy

A problem more disruptive and costly than absenteeism, "presenteeism" occurs when contagiously sick employees show up for work.

Watch out for state unemployment audits Apr 1, 2008 By: Gary I. Glassman, CPA

These audits can cost you, so be sure you correctly classify your employees.

Dr. Melisa Hicks got clients' attention about parasites by hanging a giant picture of a flea where it couldn't be missed.

The dog ate my drapes Apr 1, 2008 By: Laura McLain, DVM

Talking to pet owners about separation anxiety.