You hope you never see that "specializes in bad news" TV reporter at your door. But you could. And then you need this advice.

Take these three steps to make sure you can reach your team members and communicate critical news.

To make good recommendations, you must see the disease process from the client's perspective and you must help the client see the disease process from yours.

Sample standards to get you started Jul 1, 2006

Your standards should be clear, concise protocols—like the ones listed below—for what you believe is the best care for the pets you see.

Agree on the basic care you want to deliver. Write it down. And get all your team members heading in the same direction.

From divorce to debt, everyone deals with personal issues?and you may feel you shoulder too big a burden. Use these strategies to manage tough situations when they spill into the workplace.

Use a newsletter to make sure staff members never feel left out in the cold.

We're taking our practices to the next level by introducing quality control protocols. Better control means better results, which gives us the foundation we need to be more than just a good hospital; we want to be great.

It's hard for team members to implement changes if the doctors aren't on the same page. Solve this problem with a new approach to team training.